Legal Information

These Terms of Service (hereinafter "Terms") define the terms and conditions under which ORATIS CONSEIL (SAS), registered in Paris under No. 941899858, with its principal office at 58 rue Monceau, 75008 Paris, France, provides AI-powered intelligent secretary services ("AI Secretary"), including setup, customization, support, and related assistance.

These Terms apply to any order placed with ORATIS CONSEIL. Any order confirmation constitutes full acceptance of these Terms by the client ("Client"), to the exclusion of any other document.

• Setup and configuration of the AI Secretary for the Client.
• Customization of scenarios, messages, and greeting scripts.
• Access to a dashboard and activity reports where applicable.
• Technical and functional support.
• Billing as agreed in the quote or order form.

The final scope of services is detailed in the quote, order form, or commercial proposal accepted by the Client. In case of conflict, those documents prevail over these Terms.

Unless otherwise agreed, services are contracted for the period indicated in the quote or order form, with the possibility of automatic renewal. Either Party may terminate by right in the event of a material breach by the other Party that remains uncured within a reasonable period after written notice.

Applicable prices are those set forth in the accepted quote or order form. Invoices are issued at the agreed frequency and payable within the stated deadlines. Late payment may result in late fees and a fixed recovery indemnity in accordance with applicable law.

• Perform the services with diligence and in accordance with industry standards.
• Maintain a reasonable level of support availability.
• Implement security measures consistent with industry best practices.
• Preserve the confidentiality of the Client's information.

• Provide the information necessary for proper service delivery.
• Designate a point of contact and approve required elements (scripts, messages, etc.).
• Pay the agreed price on time.
• Comply with usage guidelines and limitations.

All elements, methods, developments, AI models, prompts, datasets, documentation, and more generally any deliverable or know-how belonging to ORATIS CONSEIL remain its exclusive property. The Client is granted a personal, non-exclusive, non-transferable right to use the deliverables necessary for the operation of the service, for the duration of the contract and within the scope of internal needs.

In the course of providing services, ORATIS CONSEIL may process personal data on behalf of the Client, acting as a data processor. The Client remains the data controller. A Data Processing Agreement (DPA) may be executed to specify documented instructions, security measures, and legal obligations of each Party. ORATIS CONSEIL complies with applicable US privacy laws, including the California Consumer Privacy Act (CCPA) where applicable, and the Florida Information Protection Act (FIPA).

Each Party agrees to keep strictly confidential any information disclosed by the other Party in connection with the services, for the duration of the contract and for a period of three (3) years following its expiration, unless required otherwise by law or court order.

ORATIS CONSEIL is liable only for direct damages resulting from a proven fault in the performance of the services. Unless otherwise required by mandatory law, ORATIS CONSEIL's aggregate liability, for all causes combined, is limited to the fees paid for the services in the current term. Indirect damages (data loss, loss of revenue, reputational harm, etc.) are excluded.

Neither Party shall be liable for any failure to perform caused by a force majeure event that makes performance of its obligations impossible.

Unless the Client objects in writing, ORATIS CONSEIL is authorized to cite the Client's trade name and logo as a reference in its marketing materials.

These Terms are governed by the laws of the State of Florida. Any dispute arising from their interpretation or performance shall be submitted to the courts of competent jurisdiction in the State of Florida, unless otherwise required by mandatory law.

For any question, complaint, or request for information: assistant@oratis.ai – +33768784295.

ORATIS CONSEIL (SAS) with its principal office at 58 rue Monceau, 75008 Paris, France, registered in Paris under No. 941899858, is the data controller for the operations described below when conducted on its own behalf (website, sales management, outreach, etc.). For processing conducted on behalf of its clients through the AI Secretary, ORATIS CONSEIL acts as a data processor.

• Identification and contact data: name, title, company, email, phone number.
• Browsing data strictly necessary for website operation.
• Request-related data: content of messages sent through our forms or contact channels.
• Technical metadata (logs) for security and service continuity.

We do not use tracking or advertising cookies. See the "Cookies" section below.

• Website management and security (legitimate interest in ensuring availability and security, compliance with legal obligations).
• Request management and business relations (performance of pre-contractual measures and legitimate interest in responding effectively).
• Reasonable B2B outreach (legitimate interest), with the right to opt out at any time.
• Client contract performance: when we operate the AI Secretary on behalf of our clients, we act as a data processor under the service agreement.

• Prospects: 3 years after the last contact initiated by you.
• Clients and records: for the duration of the contractual relationship, then in legal archives.
• Billing and accounting: as required by applicable law.
• Technical logs: for the period strictly necessary for security and service continuity.

Data is shared with authorized ORATIS CONSEIL team members. We may use service providers (hosting, ticketing/analytics tools without cookies, messaging, telephony/VoIP, AI services) on our behalf. These providers act under our instructions, offer adequate security guarantees, and may not use your data for other purposes.

Our infrastructure is primarily located in the United States. In the event of international data transfers, we implement appropriate safeguards (standard contractual clauses, supplementary measures) and notify you as required.

• Access controls, encryption in transit, backups, and logging.
• Environment segmentation and least-privilege access.
• Data breach notification procedures.

Depending on your jurisdiction, you may have rights of access, correction, deletion, restriction, and objection to processing, as well as data portability where applicable. California residents may exercise rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. To exercise your rights:<br/>Contact: assistant@oratis.ai or assistant@oratis.ai<br/>You may also file a complaint with the applicable regulatory authority.

We do not use any non-essential cookies (advertising, profiling, retargeting). The site may only set cookies strictly necessary for operation (load balancing, interface preferences, security). These cookies do not require consent under applicable law. If we add services that use non-essential cookies in the future, a compliant consent banner will be implemented and this policy will be updated.

• Role: ORATIS CONSEIL acts as a data processor on behalf of the client who is the data controller (e.g., real estate brokerage), based on documented instructions.
• Types of data: identity and contact information of callers/prospects/clients, request content, operational context, technical metadata.
• Measures: risk-proportionate security, confidentiality, access logging, commitment from our own subprocessors, client notification in case of incidents, and assistance with their obligations (e.g., rights management, reasonable audits).

Contact: assistant@oratis.ai – +33768784295<br/>Hosting: Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, CA 94107, États-Unis – +1 844-899-7312

We may update this policy to reflect regulatory, technical, or organizational changes. In the event of a material change, we will notify you through appropriate means.